When to send utility emails

Copy is crafted. Coding is complete. You're set to send. But are your customers there to receive your email? Find out when they're engaging – based on when the email was sent and when customers actually opened and clicked.

Business Customer Promotional Emails

  • Best Day: Monday
  • Best Time: 11 a.m. – Noon
  • Second Choice: Thursday

Residential Customer Promotional Emails

  • Best Day: Wednesday
  • Best Time: 8 – 10 a.m.
  • Second Choice: Tuesday at 3 p.m.

Business Customer Email Newsletters

  • Best Day: Monday
  • Best Time: 11 a.m. – Noon
  • Second Choice: 9 a.m. or Noon

Residential Customer Email Newsletter

  • Best Day: Monday
  • Best Time: Noon or 1 p.m.
  • Second Choice: Thursday

download the details behind when to send customer communications:

Residential     |     Business